What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

This Center is just great: the support and tips Erin gives to make hearing aids comfortable and easy to wear is excellent. Erin is friendly, answers all questions with patience and solves every problem easily. Hayley, office staff, is organized and helpful. Highly recommend!

Nancy Wildt, on Google

I have been wearing hearing aids for three years. However, I had reached the point where I needed a change of quality and comfort in my aids. I went to the Hear Again Center in West Hartford, CT and I was extremely pleased with the entire experience I had there....

Stephanie Klaber, on Google

The staff was welcoming,friendly and supportive. Erin explained things well and afforded an opportunity for questions from me and my spouse. I am looking forward to working with her as we move forward.

Mary Jane Fitzpatrick, on Google

I am so happy and so pleased to say that I received the very best service and support that gives me a chance to really hear so better. The moment I walk in it is very excellent service and really I appreciate their commitment to making my life so much...

chris moroz, on Google

My experience at Hear Again Center was exceptional. In particular, Stacey was my hearing instrument specialist who was extremely knowledgeable and articulate throughout the process. At a time when doctors seem to rush through appointments having too many patients, there was never a sense of that at Hear Again Center....

Paul Stone, on Google

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