What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I met with Stacey today. I didn’t have to wait. The receptionist was courteous and friendly. Stacey asked how my hearing aids were working out, cleaned them and gave me a hearing test. She is a terrific Hearing Instrument Specialist. She has set up everything on my phone and answered...

Cathy Mitchell, on Google

Erin was very professional and knowledgeable. She carefully (and enthusiastically) explained the hearing test with and without a noisy crowd and put hearing aids on me that were tailored to fit my very small ear canal. I could tell a real difference. She even showed me how to make my...

Marnie Mueller, on Google

Always professional and very clean. The staff and audiologist here are great people. They are very helpful and help my dad restore his hearing again.

Kim Huynh, on Google

Kind and respectful service. They made an appointment for me sooner than I expected. From first phone contact until I completed my appointment I felt like they cared about me. It’s hard to find this kind of service lately.

Lauren Gibson-Carter, on Google

I have used both the Vernon and West Hartford locations and they are both amazing! They do their absolute best to help you feel your best. I always leave happy and hearing better than I walked in! They have helped my day to day hearing by a LARGE percentage! I’m...

Kerrie Clancy, on Google

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